AI voice, SMS, email, and web agents for patient access.
Wattson Health agents coordinate across channels with the same access rules, escalation policies, and staff handoff context.
One operating model across every access touchpoint.
Each agent uses the configured workflow, scheduling logic, and escalation policy for the patient request.
Voice agents
Answer overflow and after-hours calls, classify intent, and route patients into the right scheduling path.
SMS agents
Collect confirmations, send next-step links, recover cancellations, and keep patients moving between calls.
Email agents
Support referral, intake, and follow-up workflows that need structured outreach without another inbox queue.
Web agents
Guide patients from forms, landing pages, and booking flows into scheduled visits or staff handoffs.
Guardrails for healthcare workflows.
Wattson is designed for structured access work, with staff review where policy, confidence, or patient context requires it.