AI agents for patient access and engagement.
Capture demand, book visits, reduce no-shows, manage recall, and reactivate patients across calls, referrals, forms, and outreach.
Convert missed calls, form starts, and referral demand into scheduled visits.
Automated confirmations, rescheduling, and waitlist fills protect provider schedules.
Reduce repetitive calls, inbox touches, and manual handoffs across access workflows.
* Based on aggregated internal customer data. Results vary by specialty, volume, workflow, and baseline process.
Access and engagement workflows in motion.
Explore the access queue, booking workflow, recall orchestration, and Pulse recommendations.
Built for the places patient demand gets lost.
Start with the highest-volume leakage point, then expand across access, recovery, and engagement workflows.
Missed calls + after-hours demand
Capture overflow, voicemail, and web requests before patients move on.
Referral gaps
Reach referred patients, close missing-info gaps, and move consults onto the schedule.
Intake + insurance gaps
Collect forms, consent, and coverage details earlier so visits arrive ready.
No-shows + cancellations
Trigger rescheduling, waitlist fills, and staff handoffs before capacity disappears.
Recall due
Find patients due for follow-up and route them into staff-approved outreach.
Reactivation cohorts
Use appointment, cancellation, no-show, and next-visit signals to prioritize outreach.
Voice, SMS, email, and web agents that work as one coordinated team.
Start with one channel, then expand across every access touchpoint with the same scheduling rules and staff handoffs.
Launch on the web
Add Wattson to your site so patients can request, schedule, and reschedule without waiting for a callback.
Connect your phone line
Route missed, after-hours, or overflow calls to Wattson with warm handoffs back to staff when needed.
Reach patients by text
Send confirmations, rescheduling paths, recall prompts, and follow-up nudges through consent-aware SMS.
Coordinate longer follow-up
Use email for intake links, referral context, visit preparation, and lower-urgency engagement workflows.
Web, voice, SMS, and email use the same access logic, so patients get a consistent path to care.
Integrate with the systems you already use.
Flat monthly plans starting at $499/month.
Choose Access, Engagement, or Access + Engagement, scoped around locations, providers, systems, workflow volume, and launch needs.
Security controls for every patient access workflow.
BAA support, encryption, role-based access, consent-aware configuration, and audit history are built around the workflows teams launch across voice, SMS, email, web, and staff handoffs.
Patient access workflow
FAQ
Answers to the most common questions from patient access teams.
What patient access workflows can Wattson automate?+
Wattson helps capture missed calls, referrals, forms, cancellations, intake, insurance, reschedules, reminders, no-show recovery, and staff handoffs so more demand reaches the schedule. See AI Patient Access.
What is Wattson Pulse, and where does engagement fit?+
Wattson Pulse finds follow-up, recall, cancellation, reply, and reactivation gaps after the visit so Wattson can route the right outreach workflow. See AI Patient Engagement.
Which systems do you integrate with?+
Wattson Health supports common EHR and practice management systems, telephony, contact center, messaging, support, eligibility, payments, and analytics tools through APIs, HL7/FHIR, and secure data exchange. See how Wattson works.
Do you schedule inside our EHR/PM, or in Wattson?+
Wattson can write appointments into supported EHR/PM systems when direct automation is available and appropriate. When staff confirmation is safer, Wattson creates a structured action with the patient request, scheduling context, and next step. See the platform model.
How fast can we go live?+
Most teams start with one high-volume workflow, such as missed-call capture, referral follow-up, cancellation recovery, or post-visit follow-up, prove the impact, then expand across AI Patient Access and AI Patient Engagement workflows.
How do handoffs and guardrails work?+
You control escalation triggers, confidence thresholds, routing rules, and staff queues. When a workflow needs review, Wattson hands off the patient request with context, conversation summary, and the reason for escalation.
Is Wattson Health HIPAA-compliant and do you offer a BAA?+
Wattson supports HIPAA-ready workflows with BAA support, encryption, role-based access patterns, audit history, and customer-controlled workflow configuration. See security details.
How do you handle call recording consent and state-specific requirements?+
Customers control recording settings, consent language, disclosures, and routing rules. Wattson can configure workflow behavior for stricter jurisdictions as part of implementation and security review. See security details.
What channels and languages are supported?+
Wattson supports voice, SMS, email, and web agents. Multilingual workflows are configured around the patient population, use case, channel, and escalation policy.
What is your pricing model?+
Pricing uses flat monthly plans for Access, Engagement, or Access + Engagement. Scope is based on locations, providers, workflows, integrations, and conversation volume, with enterprise options for larger teams. See pricing.
See how Wattson fits your access workflows.
We’ll review your workflows, systems, volume, and rollout goals, then outline the highest-impact automation opportunities.
Book a demo