AI agents that convert patient access into appointments.
Wattson Health helps access teams answer, schedule, follow up, and hand off across voice, SMS, email, and web.
Convert missed calls, form starts, and referral demand into scheduled visits.
Automated confirmations, rescheduling, and waitlist fills protect provider schedules.
Reduce repetitive calls, inbox touches, and manual handoffs across access workflows.
* Based on customer data. Results vary by specialty, volume, workflow, and baseline process.
Coordinate patient access from first call to filled schedule.
Wattson Health automates the calls, forms, follow-ups, and handoffs that turn demand into completed visits.
Capture demand
- Answer missed and after-hours calls
- Convert web forms and SMS replies
- Recover abandoned requests
Prepare visits
- Collect intake, consent, and insurance
- Resolve missing information
- Escalate exceptions with context
Fill the schedule
- Confirm and reschedule visits
- Fill cancellations from the waitlist
- Trigger referral and follow-up booking
AI workflows for the access metrics that matter.
Start with one high-volume workflow, prove the impact, then expand across channels and locations.
Convert calls, forms, and web traffic into booked appointments using your access rules.
Move patients into the right slots faster and recover capacity before it goes unused.
Reach referred patients quickly, close missing-info gaps, and improve referral conversion.
Collect forms, consents, and coverage details earlier so visits are ready on arrival.
Confirm intent, trigger rescheduling paths, and fill risked slots before the schedule breaks.
Capture demand overnight and on weekends instead of starting each morning with voicemail backlog.
Voice, SMS, email, and web agents that work as one coordinated team.
Start with one channel, then expand across every access touchpoint with the same scheduling rules and staff handoffs.
Launch on the web
Add Wattson to your site so patients can request, schedule, and reschedule without waiting for a callback.
Connect your phone line
Route missed, after-hours, or overflow calls to Wattson with warm handoffs back to staff when needed.
Web, voice, SMS, and email use the same access logic, so patients get a consistent path to care.
Integrate with the systems you already use.
Works with your access stack
Security and compliance built in.
Wattson Health is designed for HIPAA-compliant workflows with encryption, audit trails, and role-based access.
FAQ
Answers to the most common questions from patient access teams.
Wattson Health supports common EHR/PM stacks and connects via APIs, HL7/FHIR, and secure data exchanges based on your environment.
We can either write appointments directly into your EHR/PM when supported, or orchestrate the workflow while staff confirms final actions. We recommend the safest approach based on your system and policies.
Most teams start with one high-volume patient access workflow, prove the impact, then expand across channels, locations, or additional workflows.
You control escalation triggers, routing rules, and which queues receive warm handoffs with full context.
The agent escalates to a staff member using a warm handoff with the conversation summary, relevant context, and reason for escalation. Confidence thresholds and escalation policies can be configured by workflow.
Yes. We support HIPAA-compliant workflows and can provide a Business Associate Agreement.
You control recording settings, consent language, and routing rules. Wattson Health can configure disclosures and workflow behavior for stricter jurisdictions.
Voice, SMS, email, and web are supported, with multilingual workflows configured around your patient population.
Wattson Health combines automation with human oversight, configurable guardrails, and warm handoffs for edge cases.
Pricing is based on locations, providers, workflows, and conversation volume, with enterprise options for larger systems.
See how Wattson fits your access workflows.
We’ll review your workflows, systems, volume, and rollout goals, then outline the highest-impact automation opportunities.
Book a demo