AI agents that answer every call, book every patient, and keep schedules full.
WaveGrid is the AI patient journey platform for modern care teams. AI agents orchestrate voice, SMS, email and web workflows to automate booking, rescheduling, confirmations, waitlist fills, and warm handoffs to staff.
More appointments booked and recovered from missed calls and abandoned forms.
Automated confirmations, rescheduling, and waitlist offers keep schedules full.
Fewer manual calls, fewer inbox touches, and clearer handoffs to staff.
* Results vary by specialty, volume, and baseline processes.
One platform across pre-visit, during, and post-visit.
WaveGrid coordinates patient journey workflows so patients get the attention they deserve from start to finish.
- Answer every call and book/reschedule end-to-end
- AI agents work across phone, SMS, email, and web
- Capture patient intake forms
- Perform real-time eligibility checks
- Smart check-in and arrival workflows
- AI Medical Scribe records encounter
- Structured SOAP notes flow into EHR chart
- Key context flows into the EHR chart
- Personalized care summaries and instructions
- Adherence check-ins, education, and reminders
- Follow-up booking based on clinical timelines
- Handle billing and RCM workflows
Use cases that move metrics.
Workflows for every part of the patient journey.
Capture every inbound call or form and book without staff involvement.
Automate reschedules, triage cancellations, and offer open slots to the waitlist.
Contact referred patients quickly and route complex cases to staff.
Collect questionnaires, insurance details, and consents before the visit.
Confirm, remind, and nudge patients across channels based on risk signals.
Answer calls overnight and on weekends without adding headcount.
Send care instructions and schedule follow-ups tied to clinical timelines.
Work with us to design and train personalized AI workflows.
Voice, SMS, email, and web agents that work as one coordinated team.
Start with one install path or both, and let WaveGrid begin booking patients for you.
Paste one script and start accepting web bookings.
<script
src="https://cdn.wavegrid.ai/widget.js"
data-wavegrid-org="your-org-id"
data-mode="booking"
defer
></script>Choose the setup path that fits your current operations:
- 1Embed WaveGrid in your existing phone tree (IVR)
- 2Transfer your phone line to Wattson Health
- 3Set up a new dedicated phone line with us
Web visitors can book directly from your site, and callers can book through your phone line with the same scheduling logic.
Security and compliance built in.
WaveGrid is designed for HIPAA-compliant workflows with encryption, audit trails, and role-based access.
FAQ
Answers to the most common questions from care teams.
WaveGrid supports common EHR/PM stacks and connects via APIs, HL7/FHIR, and secure data exchanges based on your environment.
We can either write appointments directly into your EHR/PM when supported, or orchestrate the workflow while staff confirms final actions. We will recommend the safest approach based on your system and policies.
Most teams start with a single workflow pilot, then expand once results are proven and staff is trained.
You control escalation triggers, routing rules, and which queues receive warm handoffs with full context.
The agent escalates to a staff member using a warm handoff, including the conversation summary, relevant context, and the reason for escalation. You can configure confidence thresholds and escalation policies by workflow type.
Yes. We support HIPAA-compliant workflows and can provide a Business Associate Agreement.
You control recording settings and consent language. For jurisdictions with stricter requirements, we can configure disclosures and routing rules to ensure compliant handling.
We combine automation with human oversight, configurable guardrails, and clear handoff paths for edge cases.
Voice, SMS, email, and web are supported with multilingual workflows based on your patient population.
Pricing is based on locations, providers, and conversation volume, with enterprise options for larger systems.
Book a short intro call and see WaveGrid in action.
We will walk through your access workflows, identify the highest-impact automation opportunities, and outline an implementation plan.