HIPAA-ready security controls for patient access automation.
Wattson Health supports healthcare launch reviews with BAA support, encryption, role-based access patterns, audit history, consent-aware workflows, and staff escalation policies.
Book a security reviewPatient access workflow
Controls for healthcare access work.
Security review starts with the workflow: what data is collected, where it routes, and when staff review is required.
BAA support
Business Associate Agreement support for healthcare workflows that process patient access and engagement data.
Data protection
Encryption in transit and at rest for systems that process patient request, scheduling, intake, and follow-up data.
Access controls
Role-based access patterns for staff users, administrators, and workflow configuration surfaces.
Audit history
Activity history and operational logs for workflow review, security investigation, and vendor review.
Consent configuration
Customer-controlled consent language, call recording settings, outreach rules, and routing behavior.
Human review
Escalation policies and staff handoffs for workflows that need review before action is completed.
Security review matrix.
Vendor review is easier when controls are tied to the workflow and customer-owned configuration.
| Area | Wattson Supports | Customer Configures |
|---|---|---|
| BAA and permitted use | BAA support for healthcare workflows that process patient access data | Covered workflow scope and contracting path |
| Encryption | Encryption in transit and at rest for systems that process workflow data | Connected systems and transmission path |
| Role-based access | Staff and administrator access patterns for operational workflows | Users, roles, and least-privilege policy |
| Audit history | Activity history for workflow events, handoffs, and security review | Review ownership and retention expectations |
| Consent and recording | Workflow configuration for SMS, email, voice consent, and call recording behavior | State-specific language, recording settings, and routing rules |
| Human review | Staff handoffs with context when automation is not the right path | Escalation criteria, confidence thresholds, and queue owners |
| Retention and deletion | Implementation review for the data each launched workflow needs to retain | Retention policy, deletion requirements, and legal hold rules |
| Subprocessors and vendors | Vendor review support and launch controls for connected workflow services | Customer-required vendor review inputs |
| Incident response | Security investigation support through workflow logs and operational history | Notification contacts and internal response path |
Review-ready before launch.
Controls are mapped to the first workflow before expanding across locations, providers, channels, or service lines.