01
Missed calls
Patients wait.
AI Patient Access Orchestration
Book the visits already trying to happen.
Wattson coordinates calls, referrals, forms, cancellations, scheduling rules, and staff handoffs so more patient demand reaches the schedule.
01
Calls
02
Referrals
03
Forms
04
Cancellations
The front door leaks.
Demand breaks before it reaches the schedule.
02
Stalled referrals
Scheduling stalls.
03
Abandoned forms
Requests go cold.
04
Canceled slots
Capacity disappears.
Wattson closes the loop.
Request in. Missing details handled. Visit booked or staff-ready exception.
01
Capture the request
Calls, referrals, forms, and cancellations enter one path.
02
Collect what is missing
Intake, insurance, consent, and referral details get completed or flagged.
03
Book or hand off
Clean requests move to scheduling. Exceptions reach staff with context.
See the access queue in action.
Each request carries the next action, missing details, and staff handoff context.
Patient access queue
Missed-call capture
Ready for booking
Voice signal
Missed call
New patient consult request
Missing detail
Insurance
Coverage photo requested
Next action
Scheduling queue
Ready for staff-approved booking
Active request
New patient
- Signal
- New patient missed call
- Need
- First available specialty consult
- Missing
- Insurance photo and reason for visit
- Next
- Send intake link and booking window
Staff handoff
Coverage question routed with transcript and request summary.
More demand reaches the schedule.
Booked visits
Clean requests move into the right scheduling path.
Closed referrals
Referral status stays visible from received to scheduled.
Recovered slots
Canceled time reopens for reschedule and waitlist workflows.
Find the first leak.
Start with the request type slowing the schedule. AI Patient Access captures demand before the visit, AI Patient Engagement keeps patients moving after it.